Shipping & Returns
Please note that we can not accept responsibility for any failure on the part of any courier or delivery service used to deliver goods, nor can we accept any consequential loss incurred by the customer by any action or inaction on the part of KYTO Apparel Ltd or any agent acting on behalf of KYTO Apparel Ltd.
Return & Exchange Policy
KYTO product's are custom made so we cannot offer a return unless:
a) the product does not match the order
b) the product is faulty
If the product(s) delivered does not match your order please contact us via email (firstname.lastname@example.org) outlining the problem and we will arrange the return of the said goods. Please remember to include your original invoice number and the name your order was placed under. If the goods have a problem relating to the quality of the product such as a mis-print or a fault on garment, then a photograph as well as description of the problem should be emailed for our customer services team to assist.
We cannot take any action on an order until all of the goods are returned to KYTO Apparel for inspection. Following the return of the goods a thorough assessment will take place following which KYTO Apparel Ltd will deem whether the return is valid or not.
If the problem relates to a production issue at KYTO Apparel then a re-print of the goods may be offered to rectify the quality issue. Because every product is
custom-made to your specifications, if the order has already been produced KYTO retains the right to solely offer a re-print when seeking to rectify any problem with an order.
A refund will be offered only when an order is cancelled prior to any digital or physical work being undertaken by Kyto Apparel Ltd. If you need to cancel an order you should contact customer care on email@example.com or as soon as possible. Due to the short turnaround times we try to work to, your order may have already gone into art working or production. In the event your order is already in art working or production when you wish to cancel, a cancellation fee will apply.